Ticket: <%= ticket.subject %>
<%= ticket.status %>
Created: <%= ticket.created_at %> · Updated: <%= ticket.updated_at %>
<% if (currentUser && currentUser.role === 'admin') { %>
· From: <%= ticket.user_name || '' %> (<%= ticket.user_email || '' %>)
<% } %>
<%= ticket.description %>
Conversation
<% if (responses && responses.length) { %>
<% responses.forEach(r => { %>
<%= r.name || r.email %>
<%= r.created_at %>
<% if (r.is_admin_response) { %>admin<% } %>
<%= r.message %>
<% }) %>
<% } else { %>
No responses yet.
<% } %>
Add a response
← Back
<% if (currentUser.role === 'admin') { %>
<% } %>